OUR STORY
We at DHS Arabia Were Founded with a Clear Vision to Transform How Organizations Connect, communicate, and Operate Through Technology.
Since 2008, we Have Grown into one of the Kingdom’s most trusted Digital Transformation Partners, Helping Both Public and Private Sectors Achieve Automation, Compliance, and Operational Excellence.
Our Story Began in Healthcare, But Our Impact Now Reaches Far Beyond It.
Today, DHS Arabia Stands as a National system Integrator and Digital Solutions Provider, Offering Platforms That Enable Interoperability, Data Exchange, and Intelligent Automation Across Multiple Industries.
From Integrating Hospital Systems to Connecting Global Data Networks, Every step Of Our Journey Reflects One Purpose to Make Transformation Faster, Easier, and Better.
Our Market
Presence & Scope
Government & Regulators
Private Providers
Insurance & TPAs
Integrators & Vendors
Government & Regulators
Private Providers
Insurance & TPAs
Integrators & Vendors
Our Collaboration Partners
Our Success Partners
Why
DHS Arabia
Innovation
Transactions
Providers
HIS Integrations
Capabilities Overview Core Competencies
API Integration
NPHIES
& CHI Compliance
Data
Analytics
On-time
Support
Mapping
Coding
HIS
Development
PBM
Development
Solutions & Services
Support Center
Data Analytics & Reporting
Consultation & Integration Services
Customized Digital Solutions
Mobile Application for Medical Providers
Clinical Privileges & CBAHI Consultation Services
Pharmacy Benefits Management (PBM)
DHSCARE
Medical Record Archiving
Rx Robotics
MedMart by DHS
Muramez Coding
Motalabatech Platform
FAQ
Q1. How do I log in to the Motalabatech Portal?
A1. You will receive your login email and password after your onboarding process with DHS is complete.
Open the portal link, enter your credentials, and click Login.
Q2. What should I do if I forget my password?
Q3. How do I add or edit users?
A3. Go to Control Center → User Management.
Only the main authorized user—or anyone given user management permission—can add, edit, or deactivate user profiles.
Q4. How can I add a physician or upload multiple physician records?
A4. Use Physician Management to add one physician manually or download the Excel template to upload multiple physicians at once.
Q5. What is the “Fetch Data” feature used for?
A5. It allows facilities to add claims either through direct integration with their HIS system or by uploading the DHS Excel template.
Q6. What does “Invalid” or “Invalid by DHS” mean for a claim?
A6. It means the claim has errors. You must open the claim issue, fix the problem, and then select Second Response to return the claim to Valid status.
Q7. How do I modify or follow up on an existing pre-authorization request?
A7. Go to Pre-auth History, open the Actions menu, and choose Follow Up to add or remove services, then resubmit the updated request.
Q8. How do I view previously submitted MSV/PSV eligibility requests?
A8. Go to MSV/PSV History, choose the payer and date range, then click Search.
Q9. Can I export data from the portal?
A9. Yes, Claims, Pre-authorizations, MSV/PSV history, and Dashboard statistics can all be exported to Excel.
Q10. How do I contact customer support?
A10. Under Help & Support, you can access the DHS hotline, email address, mailing address, and social media contacts.
Q11. How can I submit a pre-authorization request directly from an eligibility result?
A11. From MSV/PSV History, click Submit Preauthorization in the Actions menu. The system automatically fills in the member’s information.
Q12. How can I track payments received from insurance companies?
A12.Go to Claims → Payment, where you can filter payments by payer name, payment status, claim number, or date range.
